ANSWERS TO THE STUFF YOU'RE ACTUALLY WONDERING
Tech and marketing can feel confusing. We keep the answers simple. If you don't see what you're looking for, just reach out.
HOW MUCH AND HOW LONG?
How long does a typical project take?
Most websites launch in 4–8 weeks from the day you approve the plan. Smaller projects can move faster. Larger projects with custom features take longer. We’ll give you a realistic timeline upfront and keep you updated weekly.
Do you require payment upfront?
We usually split projects into a 50% deposit to begin and 50% due before launch. For ongoing services like SEO or care plans, we bill monthly. We’re happy to discuss a payment plan that works for your business.
How much does a custom website cost?
Every project is different, but most local business websites we build start between $2,500 and $6,500. The final price depends on how many pages you need, special features (booking, e-commerce, integrations), and how much content you already have. We’ll give you a clear, itemized quote before anything starts.
WHAT WE DO AND HOW IT WORKS
Do you only work with local businesses?
We specialize in local businesses because we’re good at explaining tech to non-tech people and because local marketing has its own playbook. We do work with regional and online businesses, but local business is a cause near and dear to our hearts and where we shine.
Can you help if I already have a website?
Absolutely. We can redesign your existing site, help diagnose performance issues, improve your SEO, or add new features. You don’t always need to start from scratch.
What exactly are "Digital Solutions"?
Think of it as tech problem-solving. You tell us what’s slow, broken, confusing, or missing in your business. We figure out the right tool, integration, workflow, or website feature to fix it and we explain it in plain English.
What does your digital marketing include?
We focus on marketing that actually drives leads for local businesses: local SEO, Google Business Profile optimization, content strategy, paid ads management, email marketing, and social media support. We don’t do everything just to bill hours, we pick the channels that make sense for your business.
Do you guarantee first page rankings?
No legitimate SEO provider can or will guarantee specific rankings. We focus on proven strategies that improve visibility, but search engines ultimately control rankings based on hundreds of factors.
What's the difference between SEO and local SEO?
Local SEO targets customers in your specific geographic area, while general SEO targets broader audiences. Local SEO includes Google My Business optimization, local directories, and location-specific content.
Can you help with my Google Business Profile?
Yes, Google Business Profile (formerly Google My Business) optimization is a key part of our local SEO services. This includes profile setup, optimization, review management, and regular updates.
Do you work with businesses in my industry?
We work with various industries and adapt strategies based on your specific market, competition, and customer behavior. Industry experience is helpful but not required for effective marketing.
How do you measure marketing success?
We track metrics that matter to your business goals such as website traffic, lead generation, conversion rates, and ultimately revenue impact. With ongoing SEO and marketing services we provide regular reports showing progress.
What's included in a marketing strategy consultation?
We analyze your current marketing, review your competition, identify opportunities, and offer a custom action plan with priorities, timelines, and budget recommendations.
HOW WE WORK TOGETHER
I don't know what I need. Can you still help?
That’s exactly why we’re here. Most of our clients start with a vague feeling that their online presence isn’t working. Our free discovery call is designed to turn that feeling into a clear plan.
What happens on the free discovery call?
We’ll ask about your business, what’s frustrating you, and what success looks like. Then we’ll recommend the right next step, even if that means you don’t need us right now. No pressure, no jargon.
How involved do I need to be during the project?
As involved as you want to be. Some clients want to approve every detail; others just want us to handle it. We do need your feedback at key milestones, but we won’t flood you with decisions.
Can I update the website myself after it's built?
Yes. Most of our sites are built on WordPress and other common CMS platforms, which makes updates straightforward. We’ll also include documentation showing you how to edit your most important pages.
Do you require long-term contracts?
Project work is typically contract-based for the specific deliverables. Ongoing services like care plans, hosting, or consulting can be either yearly or month-to-month after initial terms.
What information do you need to get started?
We start with a consultation to understand your business, goals, current challenges, and budget. From there, we can provide specific recommendations and next steps.
WHAT HAPPENS AFTER WE GO LIVE?
What happens after everything is built?
We offer Website Care Plans that include hosting, security, updates, backups, and ongoing support so nothing falls apart after launch. Think of it as insurance for your website.
Do you offer ongoing marketing support?
Yes. Many clients keep us on retainer for monthly SEO, content updates, ad management, or general digital strategy. We can adjust the plan as your business grows.
What if something breaks after launch?
If you’re on a care plan, we fix it as part of your support. If not, we still help we just bill hourly for the repair. Either way, we’ll get it sorted.
What's included in website care plans?
Our care plans include hosting, security monitoring, backups, software updates, performance optimization, and technical support. Specific services vary by plan level.
What happens if my website gets hacked?
We monitor for security threats and have malware removal and site restoration services. Most security issues can be resolved quickly with proper backups and monitoring.
Can I cancel my care plan anytime?
Care plans typically require a minimum of a 30-day notice for cancellation. We’ll help facilitate transfer of your site to another host if needed.
STILL HAVE QUESTIONS?
Book a free 15-minute discovery call. We'll answer your questions, point you in the right direction, and explain everything in plain English.