Browse Some Our Most Commonly Asked Questions
Find answers to the most common questions about our digital marketing services, website development, and business processes. Use the search bar below to quickly find specific topics, or browse by service category to see relevant questions for your needs.
Contact usDo you work with businesses outside Ohio?
Yes, we work with clients nationwide through video calls and online collaboration tools. Local businesses get the benefit of in-person meetings when needed.
What information do you need to get started?
We start with a consultation to understand your business, goals, current challenges, and budget. From there, we can provide specific recommendations and next steps.
Do you require long-term contracts?
Project work is typically contract-based for the specific deliverables. Ongoing services like care plans or consulting can be month-to-month after initial terms.
How much do digital solutions cost?
Costs can vary widely based on complexity of both the problem and the solution. Simple integrations might be $500-$1,500, while complex custom solutions can be $3,000-$10,000+. We scope each project individually to find the best solution possible for your situation and business.
Do you work with existing software we already use?
Yes, we prefer to integrate with your current tools rather than replacing everything. We evaluate what’s working and try to improve connections between systems.
What kind of digital problems do you solve?
We help with workflow automation, system integration, CRM setup, billing automation, scheduling systems, and any digital challenge that affects your business operations.
Can I cancel my care plan anytime?
Care plans typically require a minimum of a 30-day notice for cancellation. We’ll help transfer your site to another host if needed.
What happens if my website gets hacked?
We monitor for security threats and have malware removal and site restoration services. Most security issues can be resolved quickly with proper backups and monitoring.
How often do you back up websites?
Site backup frequency varies by care plan level, but all plans include regular automated backups of both your website files and server data. We maintain multiple restore points so you can recover your site from various time periods if needed.
What's included in website care plans?
Our care plans include hosting, security monitoring, backups, software updates, performance optimization, and technical support. Specific services vary by plan level.